JAKOB.
Strategy & Operations · Boston, MA

Jakob [Surname]

I turn messy go-to-market and operations into systems that run without me.

First commercial hire at a deep-tech 3D printing startup, where I built the connective tissue between product, sales, and operations: pricing, CRM, automation, and the go-to-market motion. I am looking for strategy, operations, or chief-of-staff work where the job is to make an organization run better.

REC · 01:24
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RevOps · Systems

Rebuilt the CRM from the ground up

Migrated the company off Salesforce onto HubSpot and designed the automation layer in Make.com that keeps records, deals, and handoffs in sync without anyone touching a spreadsheet.

~12hof manual data work removed per week
sync layer
SALESFORCElegacy
MAKE.COMrouting + dedupe
HUBSPOTsource of truth
bidirectional sync · 9 scenarios · runs hourly
Commercial · Pricing

Set the pricing and the go-to-market motion

As the first business hire, I built how we price two product lines and how we sell them, from first-touch through close, turning ad-hoc quotes into a repeatable commercial process.

2product lines repriced and packaged from scratch
gtm motion
LEAD
QUALIFY
PRICEmodel
CLOSE
documented playbook · handed off to repeat
Strategy · Targeting

Turned an exhibitor list into an account plan

Ahead of a major industry show, I analyzed the full exhibitor list, mapped it against where we actually win, and built a prioritized targeting plan the team could walk in and execute.

300+exhibitors scored down to a focused target list
prioritization
300+ EXHIBITORSraw list
FIT × INTENT FILTERrevenue-vertical match
TARGET ACCOUNTSwalk-in ready
Ops · Automation

Closed the loop on customer feedback

Wired shipping events to a survey flow so every delivery automatically triggers an NPS request, logs the score in the CRM, and flags detractors for follow-up. No one has to remember to ask.

0manual steps between delivery and feedback
closed loop
SHIPPOdelivered
MAKEwebhook
NPS EMAIL
HUBSPOTscore + flag
detractors auto-routed for follow-up
Beyond the resume

What I like to do

The same instincts show up off the clock: plan carefully, build the thing, enjoy the long passage.